1. Introduction
Monaco Yachts ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
This policy applies to information collected through our website, mobile applications, and related services.
2. Information We Collect
2.1 Personal Information:
• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Passport/ID information for charter bookings
• Dietary preferences and special requirements
2.2 Usage Information:
• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Search queries and booking history
• Location data (with your consent)
2.3 Third-Party Information:
• Information from social media accounts (if you choose to connect)
• Reviews and ratings you provide
3. How We Use Your Information
We use collected information to:
• Process bookings and payments
• Communicate about your reservations
• Provide customer support
• Personalize your experience
• Send marketing communications (with consent)
• Improve our platform and services
• Comply with legal obligations
• Prevent fraud and ensure security
4. Information Sharing
We may share your information with:
• Charter companies (to fulfill bookings)
• Payment processors (to process transactions)
• Service providers (hosting, analytics, email services)
• Legal authorities (when required by law)
We do NOT sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures:
• SSL/TLS encryption for data transmission
• PCI-DSS compliant payment processing
• Regular security audits and penetration testing
• Access controls and employee training
• Data encryption at rest
While we strive to protect your data, no method of transmission over the internet is 100% secure.
6. Your Rights (GDPR)
Under GDPR, EU residents have the right to:
• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent
To exercise these rights, contact privacy@monacoyachts.com.
7. Cookies
We use cookies and similar technologies to:
• Remember your preferences
• Analyze site traffic
• Personalize content
• Enable social media features
You can manage cookie preferences through your browser settings. See our Cookie Policy for details.
8. Data Retention
We retain personal data for:
• Active accounts: Duration of account plus 7 years
• Booking records: 7 years (legal/tax requirements)
• Marketing data: Until consent is withdrawn
• Analytics data: 26 months
You may request deletion of your data at any time, subject to legal retention requirements.
9. International Transfers
Your data may be transferred to and processed in countries outside the EEA. We ensure adequate protection through:
• Standard Contractual Clauses
• Privacy Shield certified partners
• Consent for specific transfers
10. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our platform. Your continued use after changes constitutes acceptance.
12. Contact Us
For privacy-related inquiries:
• Data Protection Officer: dpo@monacoyachts.com
• Email: privacy@monacoyachts.com
• Address: Port Hercules, Monaco, MC 98000
For GDPR complaints, you may also contact the Monaco Data Protection Authority (CCIN).